Scottsdale Family Health at 3501 North Scottsdale Road # 334 in Scottsdale, Arizona

Customer Reviews about Scottsdale Family Health

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  Hello, I am an existing patient for the past 6 years with this practice. I love my doctor Dickie. I work as a Medical Billing Coordinator in the Valley for the past 6 years and recently hired by Banner and I also posses 2 BS degrees and a Masters degree. I appear as a high school student, I don't possess an accent, I am extremely well dressed and well mannered person. One of the front desk person is simply arrogant and may be exhibiting raciest behavior towards me every time I have an encounter with her. She doesn't even reciprocate to me when I ask How r u? even though I initiate the pleasantries as soon as I walk in. Isn't it her job to greet people as they come in? Well she does and she also smiles and asks how r you to white skinned people ONLY. I have had a lot of people walk after me and her friendliness towards them made me feel belittle several times. She should be purely fired. When you dont feel good and go to a doctors office the minimum thing you expect is a SMILE. That is totally lacking in the front desk staff. They are SAD always :-( I feel sad for them as well. I was told to come back anytime M-F to get my blood drawn because 3 nurses couldn't get my blood 2 days ago when I was there. I go in on Monday and they tell me that I should have been there between 8-10 AM or 2-4 PM. Why couldn't they tell me this when I asked them the timings to pop-by?I live in EAST MESA lol...SERIOUSLY!
  October 22, 2017

  by happy me
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  Scottsdale Family Health on Osborne is among the worst medical offices in all of AZ. The general office and reception staff are the rudest and most unhelpful medical professionals I have every met. It shows in their attitude and manners that they do not care about their patients and they are not there to help you. The office has policies that make it near impossible to obtain hand written prescriptions in time for you to get a refill before running out of medication. They have no phone answering or messaging service so you are not able to call or leave a message before 8:00 AM or after 4:30 PM (Many times I called right at 8:00 and up to 10 minutes after and they still did not turn on their phones.) If you need a hand written prescription you must call and leave a message because you cannot contact the doctors assistants directly, you also must call between 8:00AM and 4:30PM or else you are not able to leave a message. If you do leave a message for a prescription it takes 48hrs to get it written. Example: I have a controlled substance prescription that requires a hand written script every 30 days, I also must go into the office to pick it up as they will not mail or send to a pharmacy (that is Federal Law.) You are also not allowed to ask for a new script more than 72 hours prior to you next available fill date (i think this is also federal law.) So on Saturday I am 72 hours from my next available refill, however I am not allowed to call my doctor because they do not care about the patients enough to have a answering machine. So I must wait until Monday to call to ask for a new prescription but I will not be able to pick it up for another 48 hours. I arrived to the office 2 days later and they still have not written my prescription and the doctor and the assistant are out on their normal 1 hour and 30 minute lunch (hmm must be nice.) The staff was incredibly rude and totally unhelpful, every time I tell them what my prescription is (I have been taking for more than 8 years) they look at me and treat me like I am a criminal. I have no history of drug abuse, no convictions or trouble with law enforcement, and have never show signs of illicit behavior. This was the straw that broke the camel's back and I will be taking my business elsewhere. Please do not make the mistake of making Scottsdale Family Health you service provider.
  March 13, 2017

  by Hunter Hanley
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  Very disappointed with Dr. O'Leary and his staff. I had a situation where I would be switching jobs and therefore insurance and was worried about a lapse in current medication (Blood Pressure not Narcotics). The staff (not) so kindly informed me that I had to come in or I would have to come back when I have insurance. Sense I could not make it in I will be risking my life without medication. This practice is not recommended.
  February 27, 2017

  by Myrl Luckett

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